At Innovative Hearing, we are changing the way you hear. We are a family-owned and operated hearing practice that has been servicing our patients for over a decade. Our patients' satisfaction and hearing health is our top priority. We don't only fit you with a hearing aid — we walk with each patient step by step throughout their hearing journey.
By providing unparalleled personal care coupled with the best technology available on the market today we find an individualized solution for each of our patients that fits both their budget and their hearing needs.

The Practice Operations Coordinator plays a vital role in ensuring the smooth and efficient operation of the practice, both remotely and in the office. This role involves managing inventory, handling reservations, managing reports, maintaining the intranet, and facilitating internal communications.

Key Responsibilities:

Remote Practice Supply and Inventory Control:

• Manage and maintain inventory of supplies used in remote practice settings, ensuring adequate stock levels.
• Order and track supplies, ensuring timely delivery and cost-effectiveness.
• Implement and maintain inventory control systems and procedures.
  

Day Office Reservation Bookings:

• Manage and coordinate office reservation bookings for provider appointments.
• Maintain a reservation calendar and ensure accurate scheduling.
• Communicate reservation details to relevant parties.

Report Management and Distribution:

• Collect, compile, and distribute reports related to practice operations.
• Ensure reports are accurate, timely, and well-formatted.
• Identify trends and issues based on report data.

Intranet Maintenance:

• Maintain and update the practice intranet, ensuring information is accurate and up-to-date.
• Create and manage intranet content, including policies, procedures, and announcements.
• Monitor intranet usage and identify areas for improvement.

Performance Management Testing:

• Coordinate with PCC and Provider Managers to develop individual assessments focused on key aspects of the individual’s role.
• Distribute assessments to prescribed team members as needed
• Share completed reporting with PCC / Provider Managers

Workforce Communications:

• Facilitate internal communications, ensuring employees are informed of important updates and announcements.
• Distribute information through various channels, including email, intranet, and in-person meetings.
• Address employee inquiries and concerns in a timely and professional manner.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Experience in office administration, operations, or a related field.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Google Workspace (i.e., Documents, Sheets, Forms, etc.) and other relevant software.
• Ability to work independently and as part of a team.
• Knowledge of inventory management systems and procedures.
• Experience with intranet management and content creation.
• Ability to handle confidential information with discretion.

Skills:

• Inventory Management
• Scheduling and Coordination
• Report Generation and Analysis
• Intranet Management
• Communication (Written and Verbal)
• Problem-Solving
• Organizational Skills
• Time Management
• Attention to Detail