PRIMARY JOB FUNCTIONS:

Hearing Aid Related Tasks

• Verify if patient may pick up repaired hearing aid or if they need an appointment for fitting
• Verify the Audiologist has reviewed the hearing aid for programming
• Performs hearing aid orientation, including basic care and use of the hearing aid (insertion, removal, adjusting volume, etc.)

• Demonstrates and sells Assistive Listening Devices (ALD’s), batteries, and other special products
• Receives and verifies hearing aids orders, including: verifies hearing aids are working correctly; programs hearing aids to specifications in NOAH; enters serial numbers in CounselEAR; logs date of receipt into patient charts; completes purchase agreements; fit forms, and fit case.

• Verifies hearing aid invoices, including: Checks manufacturer invoices for correct charges, credit and warrantees; copies invoices for billing to ensure payment; completes paperwork for returned hearing aids.

• Performs sound check of hearing aids, verifies buttons are in working order
• Tracks used hearing aids available for purchase and any hearing aids available for loan
• Provides appropriate validation and verification of hearing aids.
• Performs EAC, FIT, balance testing, or other appointments upon request of the Audiologist.

Rooming Patients

• Rooms patients according to procedure
• Select appropriate hearing aid cords and plugs them in
• Cleans rooms between patients, verifies supplies in rooms
• Cleans the penlight tips and the tympanometry tips
• Shuts down all equipment in booth room, hearing aid fitting room, lab and diagnostics room and verifies all rooms are clean at the end of the day

Performs Administrative Support Duties

• Send copies of audios and letters
• Sends out letters to new Audiology patients
• Sends out letters to ABR/VNG/APD patients
• Files charts
• Returns phone calls on behalf of the Audiologist
• May perform support duties for FOS
• Ensure Audio and letters are sent to Financial Controller/Biller when prior auth is required for HA’s
• Assist with training and mentoring externs

Miscellaneous Duties

• Verify all manufacturer software for NOAH and computers is up to date and the most current, also responsible in setting up weekly provider and staff meetings and creating detailed instructions for other staff to follow if out
• Performs front office/desk duties on an as needed basis
• Completes basic paperwork such as repair forms, purchase agreements, and warranty information, chart and Sycle documentation
• Maintains inventory of clinical supplies
• Assists customers with exchanges or returns as needed
• Provides excellent customer service and maintains good public relations
• Performs all other miscellaneous duties as assigned by management/owner
• Follows good safety and infection control protocols
• Exercises confidentiality relating to patient and business information
• Daily Check-Ins with the Audiologist to discuss week plan for patients
• Schedule CEU for the Audiologist.
• Maintain and track CEU.
• Maintain and track license renewals and memberships.

What We Offer

• $19-23/hr.
• Health, Dental, Vision 
• Retirement Plan
• PTO & Holiday