Join Our Team as a Part Time Front Office Professional at BAL Labs – Hearing Center!

Are you a warm and friendly individual with a passion for patient care? Do you thrive in a fast-paced environment where your organizational skills and attention to detail make a real difference? If so, we want you to be part of our team at BAL Labs – Hearing Center, an innovative and expert clinic that cares to restore hearing and improve mental wellness.

Position: Part-Time Front Office Professional

Who We Are:

At BAL Labs – Hearing Center, we are dedicated to providing exceptional healthcare services to our patients. We prioritize hearing restoration, not merely providing hearing aids. Our mission is long-term improvement, not a temporary solution.

What You’ll Do:

• Greet patients with a smile, providing a welcoming and friendly atmosphere
• Schedule appointments and manage the clinic's appointment calendar efficiently
• Verify patient information and insurance details accurately
• Handle patient inquiries and provide information about clinic services
• Assist with patient check-in and check-out processes
• Maintain cleanliness and organization of the reception area
• Collaborate effectively with medical staff and colleagues to ensure seamless patient care
• Perform administrative tasks such as filing, data entry, and managing phone calls

What You’ll Need:

• Exceptional customer-service mindset (experience in this area helps too!)
• Bilingual in Chinese (Mandarin) & English
• Call Center experience is a plus
• Attention to detail and strong organizational skills
• Positive attitude and desire to collaborate with others
• Flexibility; every day is a little different in our practice, and we do our best to stay flexible and adapt to changes as they come

What We Offer:

• Robust on the job training beginning with your onboarding
• Competitive salary: $18-$20/hour
• 2-3 days per week
• Opportunities for professional development and career advancement
• Supportive and collaborative team environment
• Meaningful work that makes a positive impact on patients' lives