Join Our Team as an ENT Surgery Scheduler at North Valley ENT!

Position: ENT Surgery Scheduler

Who We Are:

At North Valley ENT, we are dedicated to providing exceptional healthcare services to our patients. Our team of experienced ENT specialists and healthcare professionals work collaboratively to offer comprehensive and compassionate care. As a Surgery Scheduler, the ideal candidate is a strong communicator, thrives in a fast-paced medical environment, and has experience coordinating surgical procedures, insurance authorizations, and patient support.

Essential Duties and Responsibilities:

• Scheduling & Coordination:

  • Schedule all office-based. ASC, and hospital-based ENT surgeries and procedures per provider orders

  • Verify appropriate CPT and ICD-10 codes match the scheduled procedure

  • Coordinate surgery dates, times, and locations with providers, surgical facilities and patients

  • Confirm surgery details with patients, including arrival time, and transportation needs

  • Obtain required prior authorizations and verify insurance coverage before surgery

  • Work denials for surgery, schedule peer-to-peer

  • Make sure pre-op orders are entered in by Medical Assistants

  • Ensure all surgical documentation is completed and uploaded to the electronic health record (EHR)

  • Coordinate with reports and obtain equipment when necessary

• Patient & Provider Communication:

  • Serve as the main point of contact for patients regarding surgery scheduling, rescheduling, or cancellations

  • Maintain regular communication with providers and clinical staff regarding changes or updates to surgical schedules

  • Coordinate with referring providers, hospitals, and anesthesia teams as needed

  • Handle patient questions and concerns promptly and professionally

• Administrative Duties:

  • Track pending surgeries, authorizations, and pre-op clearances to ensure timely completion

  • Monitor the surgery schedule daily to identify and resolve potential conflicts

  • Maintain accurate logs and reports of scheduled and completed procedures

  • Schedule first follow up appointment

  • Maintain confidentiality and compliance with HIPPA regulations

  • Check voicemails

• Competency: To perform this job successfully, an individual should demonstrate the following competencies:

  • Customer Service: responds promptly to patient and provider needs; always maintains professionalism

  • Attention to Detail: ensures accuracy in scheduling, documentation and communication

  • Problem Solving: identifies and resolves scheduling conflicts efficiently

  • Dependability: follows through on commitments and meets deadlines consistently

  • Teamwork: works collaboratively with providers, clinical, and administrative staff to ensure optimal patient care

• Qualifications:

  • Education: high school diploma or equivalent required

  • Knowledge of medical terminology, CPT/ICD-10 coding, and insurance authorization processes

  • Strong computer and EHR skills

  • Excellent communication, organization, and multitasking abilities

  • Ability to maintain professionalism in high-stress situations

• Physical Requirements:

  • Prolonged periods of sitting and working at a computer

  • Ability to handle a high volume of calls and interactions daily

• Work Environment:

  • Fast-paced medical office environment

  • Direct interaction with patients, providers, and other clinical staff