Join Our Team as a Front Office Professional at North Valley ENT!

Position: Front Office

Who We Are:

At North Valley ENT, we are dedicated to providing exceptional healthcare services to our patients. Our team of experienced ENT specialists and healthcare professionals work collaboratively to offer comprehensive and compassionate care.

As a Front Office Professional, you will serve as the first point of contact for patients and plays a critical role in ensuring smooth clinic operations. This position requires strong customer service skills, attention to detail, and experience working in a medical office setting.

Essential Duties and Responsibilities:

Patient Reception & Communication

• Greet patients and visitors promptly and courteously

• Answer incoming calls and route them to the appropriate staff or department

• Provide accurate information about clinic services, appointment availability, and provider schedules.

Scheduling & Registration

• Schedule, reschedule and confirm patient appointments in the electronic health record (EHR).

• Verify and update patient demographics and insurance information each visit

• Collect and enter referrals and authorizations information as needed

• Ensure proper scheduling of ENT visits, audiology appointments and allergy testing

Check-In & Check-Out

• Prepare daily schedules and review patient charts prior to visits

• Check patients in and out efficiently, ensuring all required forms are completed and signed

• Collect co-pays, outstanding balances, and provide receipts

• Schedule follow-up appointments

• Prepare daily schedules and review patient charts prior to visits

Insurance & Billing Support

• Verify insurance eligibility and benefits prior to appointments

• Obtain authorizations and referrals when required

Office Administration

• Maintain cleanliness and organization of the reception and waiting areas

• Assist with scanning and filing documents in the HER

• Support other team members as needed to maintain efficient clinic operations

·         Competency: To perform this job successfully, an individual should demonstrate the following competencies:

Customer Service: responds promptly and courteously to patient needs

Professionalism: maintains a positive, respectful attitude and appearance

Dependability: arrives on time and follows through on responsibilities. Reliable transportation

Teamwork: cooperates and communicates effectively with coworkers and providers

Adaptability: handles changes, interruptions, and high patient volume with compoure

Qualifications:

• Education: high school diploma or equivalent required

• Excellent verbal and written communication skills

• Strong customer service and interpersonal abilities

• Knowledge of medical terminology, insurance verification, and appointment scheduling

• Proficient in EHR systems

• Ability to multitasks and stay organized in a fast-paced environment

Physical Requirements:

• Prolonged periods of sitting and computer use

• Frequent interaction with patients, staff and external contacts

• Occasional lifting of office supplies up to 20 pounds

Work Environment:

• Fast-paced medical office environment

• Direct interaction with patients, providers, and other clinical staff