Audiology Assistant

About Us:

Hearing Health Center is Chicago’s leading provider of comprehensive hearing healthcare, serving patients for more than 40 years across five locations. Founded by Dr. Ronna Fisher, our practice is known for exceptional patient care, advanced diagnostic services, cerumen management, and access to the latest hearing technology from all major manufacturers.

We are committed to improving quality of life through compassionate care, clinical excellence, and a superior patient experience.

Position Summary:

We are seeking a full-time Audiology Assistant to join our team at our Chicago office located just off the Magnificent Mile. This is a highly patient-facing role responsible for delivering an outstanding patient experience while supporting the daily operations of a fast-paced audiology practice.

As an Audiology Assistant, you will play an important role in supporting our audiologists and delivering an exceptional patient experience. This position is ideal for a detail-oriented, patient-focused professional who enjoys working in both a clinical and technical environment. The Audiology Assistant is responsible for assisting with patient visits, hearing aid preparation, deliveries, and maintenance, inventory management and practice management tasks. Success in this role requires excellent customer service, strong organizational skills, technical aptitude, and the ability to learn and apply-hearing healthcare technology.

Responsibilities:

• Prepare hearing aid deliveries prior to patient appointments by verifying devices, programming information, accessories, and required documentation.

• Assist the audiologist during hearing aid fittings and deliveries, ensuring patients receive a positive and efficient experience.

• Educate patients on the care, maintenance, cleaning, and operation of their hearing aids and accessories.

• Counsel patients on hearing aid warranties, routine maintenance, and available hearing aid accessories.

• Recommend and sell assistive listening devices and hearing aid accessories based on patient needs.

• Perform hearing aid maintenance, including cleaning devices, replacing wax guards, domes, receivers, tubing, earmolds, battery doors, and other replaceable components.

• Troubleshoot common hearing aid concerns, including weak or dead devices, charging issues, Bluetooth connectivity, feedback (whistling), static, and smartphone pairing.

• Coordinate manufacturer repairs, warranty services, device orders, and deliveries.

• Manage hearing aid inventory, including receiving, stocking, tracking, assigning, and maintaining accurate device records.

• Process invoices for hearing aids, accessories, assistive listening devices, and clinical supplies.

• Complete patient visit documentation, chart notes, and maintain accurate patient records within the practice management system.

• Maintain a clean, organized clinical environment and support audiologists with daily clinical and administrative operations.

• Perform other duties as assigned to support exceptional patient care and practice operations.

Qualifications:

• High school diploma or equivalent required.

• Bachelor's degree in a healthcare-related field preferred.

Experience & Skills:

• Experience in an audiology, ENT, or medical office or physician practice preferred.

• Proficiency with electronic practice management systems (CounselEar experience a plus).

• Knowledge of hearing aid styles including IIC, CIC, ITC, ITE, RIC, and BTE devices.

• Strong organizational and problem-solving skills with exceptional attention to detail.

• Excellent communication, interpersonal, and customer service skills.

• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced healthcare environment.

• Professional, dependable, and committed to delivering exceptional patient care.

This is an excellent opportunity to join a respected hearing healthcare practice that values teamwork, continuous learning, and providing life-changing care to our patients. If you are passionate about helping people hear their best while working with innovative hearing technology, we encourage you to apply.

Preferred Qualities:

• Demonstrates a passion for providing exceptional patient care and education.

• Sales-minded approach focused on patient education and service

• Ability to thrive in a fast-paced, high-touch healthcare environment

• Positive attitude with a proactive and solutions-oriented mindset

Benefits:

• Competitive compensation with quarterly bonus potential

• Health, dental, and vision insurance

• Paid time off and holidays

• Simple IRA option