We are a multi-physician ENT Surgical practice in Grand Rapids, MI seeking a full-time Medical Assistant to join our team. We have been helping patients in our community for many years and we are passionate about providing both the best hearing healthcare technology available and the best patient experience possible.

If you are motivated to go above and beyond, inspired by working with the best team, and compelled to do the right thing then our organization is exactly what you’ve been looking for.

CULTURE, ATTITUDE, and ATTRIBUTES are very important to us so the ideal candidate must be:

• People-oriented
• Independent
• Patient-centric with great listening skills
• An organized multi-tasker
• A self-starter who exudes positive energy
• Friendly & compassionate
• A great teammate

The following DUTIES & RESPONSIBILITIES are central to the role:

• Answer patient phone inquiries ensuring excellent patient satisfaction.
• Assist provider in operative procedures and/or exams done in the office.
• Conduct post and preoperative office visits for surgical patients as required.
• Establishes a compassionate environment to patients, friends, and families.
• Promotes patient's independence by establishing patient care goals; teaching patient to understand condition, medications, and self-care skills; answering questions.
• Preparing surgical charts, including H&P's, labs and radiology orders.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel.
• Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Documents patient care services by charting in patient's electronic medical record.
• Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains patient confidence and protects operations by keeping information confidential.
• Ensures operation of equipment by completing preventive maintenance requirements; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Assist in maintaining clinical supplies inventory by checking stock to determine inventory level; anticipating needed supplies; using equipment and supplies as needed to accomplish job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Flexibility to cover other positions when needed.

To ensure success candidates should also possess the following EXPERIENCE & SKILLS:

• Must have at least one year experience, ENT experience is a plus.

Hours are 7:45AM – 4:45PM Monday – Friday. We offer a competitive salary (negotiable depending on experience) with Paid Time Off, Paid Holidays, Healthcare (practice pays for 95%) and after a year a 401K plan.